Fax extension unregisters

[redmondsau]

Hoping someone can assist.

I am running latest version of 3CX and love it. However some inderterminate time ago the fax stopped working. Not sure if it was related to an update or not.

However on investigation it appears the fax is periodically unregistering itself and fails to reregister. If I restart the Fax service the Fax will register. It stays registered for an apparently random amount of time.
See the Activity Log Below.

24-May-2014 21:25:12.610 [CM504008]: Fax Service: Fax.888 registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
24-May-2014 21:06:38.075 [CM504010]: Fax Service: Fax.888 unregistered contact sip:888:5100;user=phone
24-May-2014 20:46:10.592 [CM504008]: Fax Service: Fax.888 registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
24-May-2014 20:45:07.136 [CM504010]: Fax Service: Fax.888 unregistered contact sip:
24-May-2014 20:44:00.235 Configuration of Fax.888 has been updated from database
24-May-2014 20:30:06.769 [CM504008]: Fax Service: Fax.888 registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
24-May-2014 20:30:01.524 Configuration of Fax.888 has been updated from database
24-May-2014 20:24:34.792 Configuration of Fax.888 has been updated from database
24-May-2014 20:24:29.822 Configuration of Fax.888 has been updated from database
24-May-2014 20:24:19.478 Configuration of Fax.888 has been updated from database
24-May-2014 20:21:06.115 [CM504010]: Fax Service: Fax.888 unregistered contact sip:888:5100;user=phone
24-May-2014 20:10:47.787 [CM504008]: Fax Service: Fax.888 registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

Current status is I created a new Fax extension 887. This extension has failed to register but 888 has registered. Waiting to see for how long but it has been about 10 mins so far.

Thanks for any assistance anyone can offer

Regards

redmondsau

 

[redmondsau]

Update:

The 888 Fax Extension unregistered again. So both 888 & 887 are unregistered. It appears to be staying registered for an additional 5 mins each time.

24-May-2014 22:05:40.914 [CM504010]: Fax Service: Fax.888 unregistered contact sip:888:5100;user=phone
24-May-2014 21:25:12.610 [CM504008]: Fax Service: Fax.888 registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
24-May-2014 21:06:38.075 [CM504010]: Fax Service: Fax.888 unregistered contact sip:888:5100;user=phone
24-May-2014 20:46:10.592 [CM504008]: Fax Service: Fax.888 registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone.

Thanks

Redmondsau

 

[lpendas]

I am having the same problem, is this a known issue?
Has anybody reached a solution/workarround?
regards

 

[narvis]

Same problem here.
I have set up a job to reset the FAX service periodicly but sometimes even that doesn't help.

Regards,
Bojan

 

[Pierre_3CX]

Hi there,
Kindly open a support ticket on our support portal so that we can investigate this further with your configuration.

 

[scrollz]

also my fax is randomly unregistered