Fax Issues in V20

[nerminat0rr]

Hello,

I currently have a new V20 Setup Hosted and I unable to send out faxes using my HT801. Phones are working great.

Fax Trunk is all green and HT801 is green

Now what I am unsure about is if the Default Route of ending call is wrong.

I also contacted Telnyx if they see anything going through and nothing on their end.

I updated my HT801 and upload the current configuration I have.

I also attached a screenshot (HP Test Fax). I tried different Fax Numbers and I keep getting this error and I also tried a different fax machine.

PLEASE HELP

Screenshots are below.

Fax Extension -

 

[leejor]

...and, have you had a look at the 3CX Activity Log after a call attempt?

 

[TheodorosG_3CX]

@nerminat0rr Can you please set the fax extension number as prefix in the outbound rule and let me know if this works?

 

[nerminat0rr]

No luck with any of these and I just keep getting the same error.

I also tried the work around said by this person in the forum but no luck with that either.

https://www.3cx.com/community/threads/outbound-rule-problem-with-fax-extensions.125607/

 

[leejor]

Your outbound rule is for numbers starting with +1. Is the fax machine actually dialing the + ?

 

[TheodorosG_3CX]

@nerminat0rr Have you created the outbound rule with only the virtual extension number as prefix and on the top priority but still the same?