Fax Server problems

[ecg_admin]

Hello we rencetly change from hosted on 3CX to self manage to a client server, everything is work but we notice the fax is answer but no sent to the email address, can any one give us any advise .

 

[Alphabetic]

Check your SMTP settings and check SMTP logs on your server.

 

[ecg_admin]

Check your SMTP settings and check SMTP logs on your server.

• 5.7.0 Denied I get this, this server was first hosted on 3cx but now is on the client server... you thinks this can be the problem?

 

[Alphabetic]

• 5.7.0 Denied I get this, this server was first hosted on 3cx but now is on the client server... you thinks this can be the problem?

Set the SMTP server to 3CX and see if you receive an email.

 

[Saqqara]

Yes, denied access is the issue. You need to work out why the destination smtp server is not accepting the connection from the 3cx server

What are your smtp settings ? - 3cx smtp server , custom smtp or office365

 

[ecg_admin]

Yes, denied access is the issue. You need to work out why the destination smtp server is not accepting the connection from the 3cx server

What are your smtp settings ? - 3cx smtp server , custom smtp or office365

3CX SMTP

 

[ecg_admin]

IS NOT ALLOW ME CHANGE THIS

 

[Saqqara]

IS NOT ALLOW ME CHANGE THIS

This is correct if you have standard license

 

[ecg_admin]

Set the SMTP server to 3CX and see if you receive an email.

IS ON 3CX SMTP

 

[Saqqara]

Can you access the 3CX Management console externally using your 3cx fqdn

The issues is a mismatch on the 3cx server fqdn and 3cx server wan IP address.

Under Settings - Network Settings , make sure the static IP address matches your wan IP address if you have a static IP address

If you have dynamic wan IP address, make sure 'Dynamic Public IP' is ticked

 

[ecg_admin]

This is correct if you have standard license

what can I do to fix the smtp error?

 

[ecg_admin]

Can you access the 3CX Management console externally using your 3cx fqdn

The issues is a mismatch on the 3cx server fqdn and 3cx server wan IP address.

Under Settings - Network Settings , make sure the static IP address matches your wan IP address if you have a static IP address

If you have dynamic wan IP address, make sure 'Dynamic Public IP' is ticked

is match

 

[Saqqara]

Are you allowing tcp port 2528 out from your network, this is the port used by 3cx smtp - not blocking port 2528 outbound

 

[ecg_admin]

Are you allowing tcp port 2528 out from your network, this is the port used by 3cx smtp - not blocking port 2528 outbound

Yes

 

[ecg_admin]

Can you access the 3CX Management console externally using your 3cx fqdn

The issues is a mismatch on the 3cx server fqdn and 3cx server wan IP address.

Under Settings - Network Settings , make sure the static IP address matches your wan IP address if you have a static IP address

If you have dynamic wan IP address, make sure 'Dynamic Public IP' is ticked

YES we can access the console from outside using FQDN, the IP is match, and my UDMpro have all the port open for 3CX all other services are working perfect.

 

[Saqqara]

Refresh your license, under setting , license - click on refresh license

 

[ecg_admin]

Refresh your license, under setting , license - click on refresh license

Still the same

• 5.7.0 Denied