Fax Server questions

[Milton Schreiber]

We are running 3cx 15.5 on a Google Cloud server. We have multiple offices, and I would like to set up multiple incoming fax DID's, which would then route to separate email addresses. In other words the default x888 would route to [email protected]; x889 would route to [email protected]; etc.; and each fax extension would have a unique DID.

Is this possible using the Fax Server?

 

[sip.bg]

yes, you can receive faxes to emails, as many as you want per different DIDs, if your provider supports T.38
not possible to send / receive faxes with ATA, unless you have VPN to your 3CX site (google cloud)

 

[apostolis_3CX]

Hi Milton Schreiber,

Below you can find the guides that will help you.
https://www.3cx.com/docs/manual/fax-server/
https://www.3cx.com/docs/manual/inbound-did-call-routing/

 

[Milton Schreiber]

Is it also possible to send faxes to multiple email addresses from within 3cx. For example for one fax DID 555-123-4567, I would like to send PDF's to two email addresses. I know I can do this outside of 3cx using a group email address, but I expected to be able to do this within 3cx. I tried to use a ring group, but I was unable to select the virtual extension of the ring group in inbound rules.

 

[sip.bg]

I don't think this is possible inside 3CX, but you can use external mail forwarder (most email providers support this service) to send email to several recipients.

 

[Milton Schreiber]

Thank you!