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Fax Server Configuration

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Fax Server Configuration

Introduction

Fax Server Configuration

Configuring fax machines / fax servers

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Introduction

3CX includes a fax server that allows you to receive faxes in PDF format and forward them to one or more extensions. 3CX Fax Server is based on the T.38 standard protocol and requires a compatible supported T.38 VoIP gateway or provider.

To receive faxes, you must configure a line or a DID to be dedicated for receiving of faxes, so that all calls on this number are forwarded to the 3CX Fax Server. The 3CX Fax Server will then receive the fax, convert it to PDF and email the fax to the configured email address.

3CX Phone System includes a pre-configured fax extension (ext: 888). This extension is used by the 3CX Fax Server for incoming fax calls, which will then be routed to an email address. In addition, 3CX Phone System can be configured to proxy fax calls (T.38 traffic) to a fax machine connected to an ATA or another software based T.38 fax server, by creating additional fax extension.

Fax Server Configuration

To configure fax reception:

  1. In the 3CX Management Console, go to Settings > FAX Server.”
  2. Enter one or more email addresses that should receive the faxes received on this number.
  3. Select the fax extension that should receive incoming faxes. You can use the default inbuilt extension of 888.
  4. Assign one or more DIDs to the fax server.
  5. Click OK to save. Your fax server is now configured!

Configuring fax machines / fax servers

You can connect a fax machine or a fax server to 3CX using a supported ATA. To do this you must create an extension and configure the ATA. The guide Configure your fax machine with 3CX outlines this process step by step.

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