FAX Service problem

[chisel900]

Ever since the update to v11 our fax service has been playing up when trying to receive faxes . If I try and dial the fax DDI number it connects to the 888 extension ok but there is no tell tell beep sound. If I then re-start the FAX service from the management console then try and dial the FAX line it works. The problem is it only works for a short while then stops again. When we were using version 10 of the 3CX software we had no issues at all. Can anyone shed some light on what may have changed?

 

[SY]

Ever since the update to v11 our fax service has been playing up when trying to receive faxes . If I try and dial the fax DDI number it connects to the 888 extension ok but there is no tell tell beep sound. If I then re-start the FAX service from the management console then try and dial the FAX line it works. The problem is it only works for a short while then stops again. When we were using version 10 of the 3CX software we had no issues at all. Can anyone shed some light on what may have changed?

Could you please provide server log of problematic call?
Thanks

 

[chisel900]

Hi Stepan,

I dialled the fax line from my mobile and then took a snapshot of the log and I got the following:

• 
  02-Apr-2013 09:13:09.215 [CM503007]: Call(C:4232): Extn:128 has joined, contact <sip:[email protected]:5060>
  02-Apr-2013 09:13:09.213 [CM503007]: Call(C:4232): Line:10000<<*********** has joined, contact <sip:44***********@spitfiretsp.net:5060>
  02-Apr-2013 09:13:09.211 L:4232.2[Extn] has joined to L:4232.1[Line:10000<<***********]
  02-Apr-2013 09:13:01.484 [CM503025]: Call(C:4232): Calling T:Extn:128@[Dev:sip:[email protected]:5060;transport=udp] for L:4232.1[Line:10000<<***********]
  02-Apr-2013 09:13:01.439 [CM503027]: Call(C:4232): From: Line:10000<<*********** (<sip:***********@192.168.1.37:5060>) to T:Extn:128@[Dev:sip:[email protected]:5060;transport=udp]
  02-Apr-2013 09:13:01.438 [CM503004]: Call(C:4232): Route 1: from L:4232.1[Line:10000<<***********] to T:Extn:128@[Dev:sip:[email protected]:5060;transport=udp]
  02-Apr-2013 09:13:01.438 [CM505003]: Provider:[Spitfire] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [NFeDhrsNdk4d6BG] PBX contact: [sip:44***********@192.168.1.155:5060]
  02-Apr-2013 09:13:01.435 [CM503001]: Call(C:4232): Incoming call from Line:10000<<*********** to <sip:[email protected]:5060>
  02-Apr-2013 09:13:01.434 Line limit check: Current # of calls for line Lc:10000(@Spitfire[<sip:44***********@spitfiretsp.net:5060>]) is 2; limit is 10
  02-Apr-2013 09:13:01.429 [CM503012]: Inbound any hours rule (unnamed) for 10000 forwards to DN:128
  02-Apr-2013 09:12:57.943 Currently active calls - 1: [4231]
  02-Apr-2013 09:12:52.382 [MS004000] C:4231.2: (ACTIVE): Can't send RTP stream to 127.0.0.1:10002 destination unreachable
  02-Apr-2013 09:12:52.376 [CM503007]: Call(C:4231): Fax:888 has joined, contact <sip:[email protected]:5100>
  02-Apr-2013 09:12:52.374 [CM503007]: Call(C:4231): Line:10000<<*********** has joined, contact <sip:44***********@spitfiretsp.net:5060>
  02-Apr-2013 09:12:52.372 L:4231.2[Fax] has joined to L:4231.1[Line:10000<<07415375993]
  02-Apr-2013 09:12:52.307 [CM503025]: Call(C:4231): Calling T:Fax:888@[Dev:sip:[email protected]:5100;user=phone] for L:4231.1[Line:10000<<***********]
  02-Apr-2013 09:12:52.274 [CM503027]: Call(C:4231): From: Line:10000<<*********** ("Fax:" <sip:***********@192.168.1.37:5060>) to T:Fax:888@[Dev:sip:[email protected]:5100;user=phone]
  02-Apr-2013 09:12:52.274 [CM503004]: Call(C:4231): Route 1: from L:4231.1[Line:10000<<***********] to T:Fax:888@[Dev:sip:[email protected]:5100;user=phone]
  02-Apr-2013 09:12:52.274 [CM505003]: Provider:[Spitfire] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [NFeDhrsNdk4d6BG] PBX contact: [sip:44***********@192.168.1.155:5060]
  02-Apr-2013 09:12:52.258 [CM503001]: Call(C:4231): Incoming call from Line:10000<<*********** to <sip:[email protected]:5060>
  02-Apr-2013 09:12:52.258 Line limit check: Current # of calls for line Lc:10000(@Spitfire[<sip:44*************@spitfiretsp.net:5060>]) is 1; limit is 10
  02-Apr-2013 09:12:52.253 [CM503012]: Inbound any hours rule (Fax) for 10000 forwards to Fax:888

 

[Kevin Attard Compagno]

@chisel900

The log messages you posted do not show any cause for the failure. If you have access to 3CX Support, you should open a support ticket for further investigation into this issue.