Solved Fax with Patton Gateway

[ntnetzeband]

Has anyone implemented Fax through a VoIP Gateway successfully.

We are using the Patton SN4114 for the VoIP Gateway and a HP PageWide Pro 577dw MFP as the printer.

I see the incoming call ring and auto answer but the fax transmission fails.

Any thoughts or suggestions?

 

[leejor]

Additional information would be helpful. ATA involved? Is that the Patton , or it it a trunk gateway? Are you certain that your provider supports fax? Is the 3CX extension a "fax extension"? This is all local to the 3CX server?

 

[ntnetzeband]

Okay, I've gotten most of it figured out. I can receive faxes but can't send them. The Patton is connected to the printer, no ATA and I'm using a fax extension and my provider supports fax. I am getting a 488 not acceptable here error now when sending. I see some forums on 3CX about it but don't see any resolutions.

 

[leejor]

It may very well be a setting in the Patton that is not currently compatible with faxing. Was the device auto provisioned? There may be some settings that require changing. Came across this article involving a couple of other Patton devices, but settings may be similar.

http://www.informaticapressapochista.com/hardware/connect-two-patton-smartnode-4112-using-t38/

 

[ntnetzeband]

It turned out to be an issue with our service provider. Thank you for the quick response though!

 

[YiannisH_3CX]

Glad to the see the issue has been resolved and thank you for updating the post with your solution