Faxes are taking 45 minutes to come through

[qbitnetworking]

Is this normal? Customer also complained yesterday that she spent 6 hours trying to get an 87 page fax to go through.



Using a Grandstream HT802 as an ATA.

Any idea what could be happening?

 

[cobaltit]

I dunno, it's your environment. How long was it taking before? That would say if it's 'normal'. I can say for sure we would never want a customer faxing an 87 page document though. That's what Fedex is for

 

[qbitnetworking]

I'm not sure how long it was taking before as this is a new customer. I agree on the 87 pages thing but the faxes in question were from a lawyers office to a health insurance company so maybe they have to be sent this way. Either way, it shouldn't be taking nearly an hour before it sends or not sending at all, right?

 

[cobaltit]

Fax over an ATA is generally at 9600 baud. So yes, an 87 page fax can take that long, especially if its full pages of legal mumbo jump, etc.