Feature request: Announce average waiting time to queue.

[ElementalWindX]

Can we get a check box option to also announce average waiting time for a queue to the caller? I'd love to have that and the position announcement in my queues.

Thanks!

 

[VoIPTools]

Several people have written CFD applications that calculate the average wait time. Rather than forwarding callers directly to the queue, send them to a CFD that can announce the current wait time, then have the CFD forward the caller to the queue. It's a one-time notification, but perhaps that is good enough?

 

[ElementalWindX]

Sounds like a poor workaround. Plus it would cause them to lose their place in the queue.

 

[VoIPTools]

No, they would be notified of the average hold time BEFORE being routed to the queue. Once in the queue, they would continue to get notifications of their position in the queue, but would not receive further updates of the average hold time.

I do not see that as a problem, however, since the average is going to be calculated every X minutes. You need enough time to elapse for the average to change meaningfully. Hopefully they are not on hold so long that the average changes dramatically.