I would like to suggest the feature of warm transfers to a user's IP phone.
So if James calls reporting an issue with his mobile, the AI agent transfers to my support team, and gives an audible message with the summary to the support agent who answers the call. "James called reporting he can't make or receive calls from his phone". Maybe this could be a toggleable on / off feature.
Also
I see the web client and 3CX windows application already gives some context, but the info only displays while the phone is ringing and the information disappears once the call is answered. It would be helpful for this context to show even after the call has been answered.
So if James calls reporting an issue with his mobile, the AI agent transfers to my support team, and gives an audible message with the summary to the support agent who answers the call. "James called reporting he can't make or receive calls from his phone". Maybe this could be a toggleable on / off feature.
Also
I see the web client and 3CX windows application already gives some context, but the info only displays while the phone is ringing and the information disappears once the call is answered. It would be helpful for this context to show even after the call has been answered.
