We have a customer on V20 with a large group of shared extensions at remote sites. Each one needs to see and chat with a central team, but we don't want them to be able to find each other. The central team still needs to see them by name.
Here's what we tried on one of the site extensions:
- Show my presence off in its department rights: no change, it still shows in Team and search
- See group members off: its Team list goes empty, central team included, and search still finds people
- Hide in phonebook: gone from search, but chats then only show the extension number instead of the name
- Hide in phonebook plus a company phonebook contact with the name: chats still only show the number, and now everyone can find the contact
Is there a way to do this that we're missing? If not, it'd be great to have an option to hide an extension from search for certain users or departments, or have Hide in phonebook keep the name in chats.
Here's what we tried on one of the site extensions:
- Show my presence off in its department rights: no change, it still shows in Team and search
- See group members off: its Team list goes empty, central team included, and search still finds people
- Hide in phonebook: gone from search, but chats then only show the extension number instead of the name
- Hide in phonebook plus a company phonebook contact with the name: chats still only show the number, and now everyone can find the contact
Is there a way to do this that we're missing? If not, it'd be great to have an option to hide an extension from search for certain users or departments, or have Hide in phonebook keep the name in chats.
