Features disabled/removed when upgrading from v15.5 to v16

[Chrischevy80]

I just found out that our system upgraded automatically from v15.5 to v16 (the free version)
So far, I noticed that we lost the following features:

• Queues
• On demand recording
• 3CX Windows App Office365 Contact Sync

I mean, wow... I'm not reading all the release notes because I don't have time to do so, but I never thought that we would loose features. Giving away a free version to strip it out on the next release (which installed itself automatically) is not cool. I know that 3CX is a commercial product and that you have to make money but... really ?

Are they any other features that were removed that I should be aware of ?

I have a system hosted at OVH (PBX Express), I have a backup of my 15.5 configuration. How can I rollback ?

 

[TBWD]

Maybe it would be a good idea to read this whenever there is an update coming https://www.3cx.com/ordering/pricing/ as for a roll back, unless you have a local copy of the 3cx installer, you may not be able to go back to 15.5

 

[Chrischevy80]

Maybe it would be a good idea to read this whenever there is an update coming https://www.3cx.com/ordering/pricing/ as for a roll back, unless you have a local copy of the 3cx installer, you may not be able to go back to 15.5

I didn't know that the new major versions were installed automatically. I thought I had to do it manually

 

[TBWD]

Yes, if you have Automatically update 3CX, checked in the update page. We had one slip by us.

 

[salmartinez]

Hello, this week our system was upgraded automatically from version 15.5 to version 16. We are a paying customer with a valid 32sc standard license. Prior to this weeks version upgrade, we had the capability to run reports. With the latest version we lost reporting capability. Also noticed we lost the ability to enable or disable recording for extensions. This is really dissapointing because like I mentioned we are not a free version customer, we are a paying customer. How can something you paid for be removed?

 

[nub]

Hello, this week our system was upgraded automatically from version 15.5 to version 16. We are a paying customer with a valid 32sc standard license. Prior to this weeks version upgrade, we had the capability to run reports. With the latest version we lost reporting capability. Also noticed we lost the ability to enable or disable recording for extensions. This is really dissapointing because like I mentioned we are not a free version customer, we are a paying customer. How can something you paid for be removed?

dashboard > License Settings > refresh license button at top, paided sc should be upgraded to pro*


*i think they got upgraded i dont know for sure in your case.

 

[salmartinez]

dashboard > License Settings > refresh license button at top, paided sc should be upgraded to pro*


*i think they got upgraded i dont know for sure in your case.

Okay, that seems to have worked. Thanks for the quick response

 

[TBWD]

Word to the wise, if you are using any voiptools products, DO NO UPGRADE TO V16, until you check there website and make sure they have V16 products. The V15.5 products will NOT WORK on V16. https://www.voiptools.com/product-download-page/