Features to implement at Roadmap 2024

[assvas]

Hail all,

Kindly requested to evaluate below list of features, would be very nice to have them at your upcoming releases. Due to the fact the target group now is expanded like never before with providers investing in new high speed networks and Starlink offering unprecedence connectivity to ships/cres sailing globally.

1) Report of Simultaneous calls usage and report alert : To be able for admins to check the simultaneously calls per month use, in order to evaluate if a renewal/upgrade of the 3cx license is to follow.
Also to have an email alert if the max number of calls is reached.

2) Custom ringtones offered via provisioning, Alike the custom wallpaper per phone feature exists, would be nice to have as well feasibility to set a personal custom ringtone. Also to display a link to the website converting the unsupported Audio Files to WAV etc.
Since ringtone is "played" from the phone device, why there is need to convert it to Wav, Mono, 8KHz, 16bit and not better parameters? Could this be improved ?

3) Feasibility of low quality custom ringtone to be heard by caller ? (also if feasible for the HD to be heard by callers found to same LAN ?)

4) Outbound call route selection for Mobile App : There is a feature to the 3CX Desktop 3cx app, regarding the route call selection. Via the App installed at the computer or via the Phone device installed and provisioned with the same Account. To implement same at the 3CX phone app.

5) 3CX Phonebook - Search via Voice recognition : Implement voice search of a contact lookup to the phone book.

6) Power Dialer feasture for the 3CX Desktop client: To automatically identify and dial phone numbers from everywhere (websites, outlook contacts, emails etc.). You had it back in the old days, bring it back please.

7) Expand the Omnichannel with additional Channels : Alike Whatsapp kindly requested to expand the support for Viber and WeChat, because many businesses work world wide and it would be very nice for your customers and partners to be able to contact via these additional channels.

8) 3CX Chat : Max size limit of attachement 16MB : To be able for Administrators to modify this integer manually to desired value. 3CX chat is a perfect app in order to provide communication between employees / sites. For example a company that uses another solution nowadays cannot easily monitor and restrict traffic / data for this scenario if they use another app, because employees are able to use the app to contact also friends outside the company etc. Also any third party can be invited/jumped in etc. making data leak easier to occur. But via the 3CX chat , the communication can be restricted only internally between the employees and used instead. Specifically for self hosted installations this limit should be free to change.

9) 3CX Chat : Size reduction feature to attachements : Like other alike apps, to implement a compression algorithm for attached media in order to reduce data size exchanged

10) Limit Extension calls to Company Address Book : It would be very helpful if you could assist with the scenario out of the box, to have a new option for extensions to be allowed to accept/make calls to numbers that exist onto the company address book. .

11) New features list / roadmap dedicated topic / page : Please to create a clear and easy accessible forum post for the roadmap of next year to come in order for all to be able to discuss, vote and request new features. You have many to offer, but your customers request also a ton, from which not all will be used the same. So in theory as more votes one feature gets, the more it will be used.


For admins please to feel free to edit this post and add below suggestions to be made by others to have them gathered at one place or create a new topic in order to manage it.

 

[SweetAction]

1) Report of Simultaneous calls usage and report alert : To be able for admins to check the simultaneously calls per month use, in order to evaluate if a renewal/upgrade of the 3cx license is to follow.
Also to have an email alert if the max number of calls is reached.

You already can get an alert when you hit the max SC. You cannot run a report on max use, but can at any point in time see it on the dashboard. You can just query this and look for the max, but you will have to build that yourself.

3) Feasibility of low quality custom ringtone to be heard by caller ? (also if feasible for the HD to be heard by callers found to same LAN ?)

You can do this via Queues - have the music on hold be set to the custom ringtone you want and have the DID be pointing to the queue and not the user. Regarding HD, you will need to make this request in the ideas forum.

6) Power Dialer feasture for the 3CX Desktop client: To automatically identify and dial phone numbers from everywhere (websites, outlook contacts, emails etc.). You had it back in the old days, bring it back please.

Click to dial still exists as a chrome/edge extension today.

8) 3CX Chat : Max size limit of attachement 16MB : To be able for Administrators to modify this integer manually to desired value. 3CX chat is a perfect app in order to provide communication between employees / sites. For example a company that uses another solution nowadays cannot easily monitor and restrict traffic / data for this scenario if they use another app, because employees are able to use the app to contact also friends outside the company etc. Also any third party can be invited/jumped in etc. making data leak easier to occur. But via the 3CX chat , the communication can be restricted only internally between the employees and used instead. Specifically for self hosted installations this limit should be free to change.

For internal users, is chat the right way to send files that are large? They likely have a sharepoint or file server or something else in place already they can use to save/share/store files.

9) 3CX Chat : Size reduction feature to attachements : Like other alike apps, to implement a compression algorithm for attached media in order to reduce data size exchanged

I disagree - again, 3CX chat is not a file storage/sharing solution. Use the right tools for this (like sharepoint, file server, or similar.

10) Limit Extension calls to Company Address Book : It would be very helpful if you could assist with the scenario out of the box, to have a new option for extensions to be allowed to accept/make calls to numbers that exist onto the company address book. .

You can choose "disable external calls" in the management console to do this today.

11) New features list / roadmap dedicated topic / page : Please to create a clear and easy accessible forum post for the roadmap of next year to come in order for all to be able to discuss, vote and request new features. You have many to offer, but your customers request also a ton, from which not all will be used the same. So in theory as more votes one feature gets, the more it will be used.

Usually when a roadmap is announced, that generates a forum thread that people can use to discuss. Also the ideas forum exists to collect votes on features.

 

[SteveITS]

3CX chat is not a file storage/sharing solution

Agree, and to take it a level higher, is there a way to delete old chats? Like, auto-delete chats after 1 year? I did find this for a manual process: https://www.3cx.com/community/threads/how-to-delete-old-chats.54379/ Otherwise I think the files would stay in 3CX forever...?

 

[assvas]

Good afternoon,

Thank you for your swift response, allow me to clarify per point further.

1) Report of Simultaneous calls usage and report alert : To be able for admins to check the simultaneously calls per month use, in order to evaluate if a renewal/upgrade of the 3cx license is to follow.
Also to have an email alert if the max number of calls is reached.

You already can get an alert when you hit the max SC. You cannot run a report on max use, but can at any point in time see it on the dashboard. You can just query this and look for the max, but you will have to build that yourself.

At the dashboard you see the real time use. If you need to present the "load" over an extended period of time to the management, in order to present it as proof to the need to upgrade the license, this should be given from 3cx as an exported graph. This will help sales. For the alert, true this is covered via email notification, had it already in place, i will edit my above post/point.

3) Feasibility of low quality custom ringtone to be heard by caller ? (also if feasible for the HD to be heard by callers found to same LAN ?)

You can do this via Queues - have the music on hold be set to the custom ringtone you want and have the DID be pointing to the queue and not the user. Regarding HD, you will need to make this request in the ideas forum.

Noted but the point is to have this not via the Queue / on hold, but directly. Some other providers offer this via charge as a feature (also offer out of the box top 20 charts songs from the local country).

6) Power Dialer feasture for the 3CX Desktop client: To automatically identify and dial phone numbers from everywhere (websites, outlook contacts, emails etc.). You had it back in the old days, bring it back please.

Click to dial still exists as a chrome/edge extension today.

Mentioning the chrome/edge extensions, could be implemented into the next desktop client installer wizard as optional / embedded via the installation process. Though the above point - request is to be able to click at any phone number, anywhere, including also the Outlook 365 client program and generally speaking any other app. Maybe in the near future with AI integration this is something easier to be done.

8) 3CX Chat : Max size limit of attachement 16MB : To be able for Administrators to modify this integer manually to desired value. 3CX chat is a perfect app in order to provide communication between employees / sites. For example a company that uses another solution nowadays cannot easily monitor and restrict traffic / data for this scenario if they use another app, because employees are able to use the app to contact also friends outside the company etc. Also any third party can be invited/jumped in etc. making data leak easier to occur. But via the 3CX chat , the communication can be restricted only internally between the employees and used instead. Specifically for self hosted installations this limit should be free to change.

For internal users, is chat the right way to send files that are large? They likely have a sharepoint or file server or something else in place already they can use to save/share/store files.

// AssVas : The file storage for archiving needs exists to most companies like you mention, nevertheless as we move forward, the data exchanged gets bigger and a temporary file like a video recording , that does not need to be saved but just viewed, of a 2min length, will usually be bigger than 16MB. Since the server is local (self hosted) the issue of the size could be mitigated via an auto clean / purge of the chat logs/files older than e.g 1-3 months interval , configurable from admin.

9) 3CX Chat : Size reduction feature to attachements : Like other alike apps, to implement a compression algorithm for attached media in order to reduce data size exchanged

I disagree - again, 3CX chat is not a file storage/sharing solution. Use the right tools for this (like sharepoint, file server, or similar.

// AssVas : Since chat feature exist and the feature of the attachment also, it is a modification of an existing feature towards the needs of 2023. Not asked for 30 window video call. It is not a agree/disagree thing here. It's a feature nice to have that improves the performance of the system. 3CX can evaluate this internally.

10) Limit Extension calls to Company Address Book : It would be very helpful if you could assist with the scenario out of the box, to have a new option for extensions to be allowed to accept/make calls to numbers that exist onto the company address book. .

You can choose "disable external calls" in the management console to do this today.
// AssVas : Yeap, found it few hours after posting this. Will edit / remove, nevertheless thanks for your reply.

11) New features list / roadmap dedicated topic / page : Please to create a clear and easy accessible forum post for the roadmap of next year to come in order for all to be able to discuss, vote and request new features. You have many to offer, but your customers request also a ton, from which not all will be used the same. So in theory as more votes one feature gets, the more it will be used.

Usually when a roadmap is announced, that generates a forum thread that people can use to discuss. Also the ideas forum exists to collect votes on features.

// AssVas : Well noted. Will check on the ideas forum, was a small icon and missed it.


The use of 3cx CHAT covers all the scenarios of companies with limited internet bandwith or the need to restrict the messenger use to their remote working employees. Having an "internal" messenger allow companies to limit the use ot out of office / work matters with 3rd parties. It is a very good isolated enviroment. Its a serious plus to any company already using 3cx.


P.S The quote feature missbehaved after #6 , this is why i changed the reply / quote approach <3

 

[SweetAction]

At the dashboard you see the real time use. If you need to present the "load" over an extended period of time to the management, in order to present it as proof to the need to upgrade the license, this should be given from 3cx as an exported graph. This will help sales. For the alert, true this is covered via email notification, had it already in place, i will edit my above post/point.

I think you could guess (as can I, because there has never been an official statement) as to why there is no historical report - something like 3CX would rather you overbuy then you exact fit the solution. But what many have done is written their own code to query the activate calls every minute and store that in a DB, then use that dataset to determine the need.

But 3CX is cheap enough to play it safe to be honest. Price out a comparable Avaya, Cisco, or similar system

Noted but the point is to have this not via the Queue / on hold, but directly. Some other providers offer this via charge as a feature (also offer out of the box top 20 charts songs from the local country).

Yeah, so this would need to go into the ideas forum then.

Mentioning the chrome/edge extensions, could be implemented into the next desktop client installer wizard as optional / embedded via the installation process. Though the above point - request is to be able to click at any phone number, anywhere, including also the Outlook 365 client program and generally speaking any other app. Maybe in the near future with AI integration this is something easier to be done.

Agreed that a unified installer would be nice (ideas forum). Also OS level click to call could be implemented (is already to some extent) by making sure that your numbers are formatted as tel: and then setting that association in the OS to launch 3CX.

// AssVas : The file storage for archiving needs exists to most companies like you mention, nevertheless as we move forward, the data exchanged gets bigger and a temporary file like a video recording , that does not need to be saved but just viewed, of a 2min length, will usually be bigger than 16MB. Since the server is local (self hosted) the issue of the size could be mitigated via an auto clean / purge of the chat logs/files older than e.g 1-3 months interval , configurable from admin.

Thanks for the explanation - helps me understand. All I can say here is ideas forum

// AssVas : Since chat feature exist and the feature of the attachment also, it is a modification of an existing feature towards the needs of 2023. Not asked for 30 window video call. It is not a agree/disagree thing here. It's a feature nice to have that improves the performance of the system. 3CX can evaluate this internally.

When I said disagree, what I really meant was I don't think 3CX should spend the development time on a compression of chats/files and instead they should spend that time on other features we sorely need.

The use of 3cx CHAT covers all the scenarios of companies with limited internet bandwith or the need to restrict the messenger use to their remote working employees. Having an "internal" messenger allow companies to limit the use ot out of office / work matters with 3rd parties. It is a very good isolated enviroment. Its a serious plus to any company already using 3cx.

Agreed that 3CX chat helps keep everything internal. Today people are using Slack and Teams and would be nice to unify it.

 

[marco_dlab]

it is possible to improve better audio quality? 8khz mono it's limiting, in 2024 I believe that all phones will now support better audio

 

[SteveITS]

Are you talking about uploaded .wav files? Phones and apps support many codecs.

 

[marco_dlab]

Are you talking about uploaded .wav files? Phones and apps support many codecs.

exact, we have all messages recorded on high qualityfrom professional speakers, but converted on 8khz mono they are quite ugly...