File not found - Dial by name

[RO_]

Hi, I configured the Digital Receptionist to use the "Call by Name" feature, but when I tested it, I received a "file not found" error. I checked the forums and saw that updating the system prompts might resolve the issue, but I don’t see an option to do that on my end. The Self ID is already set for the users. For reference, I’m using Version 20.0.

 

[Charles_3CX]

Can you please search for a prompt called 'SELECT_CALL_BY' and let us know if it's there?

If not, kindly open a support ticket for us to advise further.

 

[RO_]

Can you please search for a prompt called 'SELECT_CALL_BY' and let us know if it's there?

If not, kindly open a support ticket for us to advise further.

I dont see it here:

 

[RO_]

Unfortunately, the option for me to create a support ticket is unavailable. Is there any way I can fix this?

 

[paulodagraca]

Hello RO_,

Try to delete the laguage file, and re-install:

Admin - System - System Prompts - Manage Prompts Sets
Delete the Language you are using

Admin - System - Updates
Klik on the Language to download again

Now the language file is loaded fresh, please try again.

Paulo

 

[RO_]

I attempted to change the system prompt to a different language and saved it. I opened the system prompt again but the option to delete the standard prompt isn't available


I also don't see an update available for us

 

[bitn2]

I attempted to change the system prompt to a different language and saved it. I opened the system prompt again but the option to delete the standard prompt isn't available
View attachment 48457

I also don't see an update available for us

Are you loged in as system owner?

 

[Charles_3CX]

Unfortunately, the option for me to create a support ticket is unavailable. Is there any way I can fix this?

As a Silver Partner, you should be able to open a support ticket from your Partner Portal. Can you please check

 

[RO_]

Yes, logged in as system owner. Here's what I see when I go to https://customer.3cx.com/

 

[bitn2]

Yes, logged in as system owner. Here's what I see when I go to https://customer.3cx.com/ View attachment 48467

No, on your pbx... Not your portal...

 

[Charles_3CX]

Yes, logged in as system owner. Here's what I see when I go to https://customer.3cx.com/ View attachment 48467

I have sent you a PM. Please check.