Fine graded Queue Manager Notifications

[OliverMarkKLESYS]

We have enabled the "Notify Queue manager when a callback fails" feature on our queues.

Now it happens more often that calls in the queue are not answered but forwarded to a ringgroup. The call is out of the queue, but the manager can't see if the call was answered or not.

We would like to have a finer granulated value for the notifications. It would be good that the call can be logged from start to finish and only when no one has answered the call a notification is created.

 

[ChrisC_3CX]

Since this is not currently possible I can only recommend that you ask another community member / partner that has the appropriate partner level to post this as a feature request on your behalf in our Ideas section.

The closest I could find to your description is the following so in the meantime you might want to consider upvoting it: https://www.3cx.com/community/threa...-if-picked-up-in-2nd-queue.51962/#post-345042