Firewall Check failed

[omar95]

hi everybody
I am facing a problem with the firewall that does not turn green and fails when checking Port 5060 Please see the attached pictures
Does this thing cause the absence of sound in the application of 3cx to the computer?
thanks

 

[JohnS_3CX]

Hi,

This means that the SIP ALG test did not complete (so this remains an unknown). Check if your firewall has SIP ALG and disable it before anything else.

As for 5060, the test detected that the port is not forwarded correctly. The last screenshot above appears to suggest that the 5060 and 5061 rule is not currently enabled (no green light)

 

[omar95]

Hi,

This means that the SIP ALG test did not complete (so this remains an unknown). Check if your firewall has SIP ALG and disable it before anything else.

As for 5060, the test detected that the port is not forwarded correctly. The last screenshot above appears to suggest that the 5060 and 5061 rule is not currently enabled (no green light)

thanks for your reply
I disable sip , but the problem was not solved. You can see the attached images to see the configuration

 

[JohnS_3CX]

Hello,

I was saying that you need to enable the rule for 5060,5061 because it appears to be disabled.

This means you are not forwarding 5060 internally, to 5060 externally which would explain why you got this error

 

[omar95]

Hello,

I was saying that you need to enable the rule for 5060,5061 because it appears to be disabled.

This means you are not forwarding 5060 internally, to 5060 externally which would explain why you got this error

View attachment 20135

Sip is enabled and the problem is not solved can you log in with me to anydesk program

 

[JohnS_3CX]

Sorry I cannot, but I would suggest to get help from a 3CX Partner at this point. I think they would be able to help you setup the system correctly and test it to make sure it works as intended.

If you don't have a partner you can look here: https://www.3cx.com/ordering/find-reseller/