First time setup - Almost got it - Need Help

[Carsonix]

Hello,

xxxx.3cx.cloud - Phone company "Bell" (line provider) - Grandstream HT841 - Yealink phone provisioned (two computers with 3CX software installed and configured on 10.10.60.x subnet)

My voip phones and grandstream are on subnet 10.10.30.x and my computers are on subnet 10.10.60.x

I can access the grandstream webpanel at 10.10.30.100 from the computers on subnet 10.10.60.x

In the xxxx.3cx.cloud web panel the phone, trunk and SPC are all green. Call handling is green. When I do a trunk analysis all the checkmarks are green.

When I dial an outbound number I can hear the yealink voip phone ringing, a softphone appears on xxxx.3cx.cloud website. However the receiving phone never rings. If I call the yealink it doesn't ring. So outboud and inbound calls are blocked somewhere and I can't figure out where that is happening.

The call log said "There was no user or outbound rule found for the number 416894xxxx that Ext.24610 dialed."

I do have an outbound rule setup. I need to be able to call any outbound number. And receive calls.

My business phone number is 1-416-757-xxxx

The number I am calling to test it is 1-416-894-xxxx

Does anyone know what is going wrong?

Thanks!

 

[bitn2]

Your outbound rule isnt correct. Post a screenshot so we can have a look at the rule.

 

[Carsonix]

Hello, thanks for reaching out!

 

[bitn2]

Delete the restrictions with 10 number and try again.

 

[Carsonix]

I removed the 10 but it didn't help. I can make a call from the business to my cell. Their VoIP phone sounds like its ringing but my cell phone doesn't receive the call.

There is new nothing in the logs.

There was one aspect of this setup I did not do. And that was install the 3CXPhoneSystem20.exe, but the 3CXSBC20.exe I installed on another computer I did setup and it seems to work fine

Does the 3CXPhoneSystem20.exe require any special configuration I am not aware off? Should I uninstall and reinstall?

I'm not sure what's preventing it from working when everything is green and the error log isn't showing me anything new