Flowroute

[Sully]

To my fellow Flowroute crowd,

We have used Flowroute for several years without any issues, but it seems like lately since their acquisition with Intrado we have noticed some issues mainly with voice quality and intermittent outages (like today). Curious if others have noticed this or if it's just been our area.

Thanks!

 

[cobaltit]

Sorry to hear about your troubles. I would expect them to be doing everything they can to make the merger/acquisition go smoothly but things do happen sometimes. I would confirm that you are using the recommended SIP servers (sometimes providers will stand up new servers or FQDNs to use during transition periods). It may also be worth it to delete and rebuild the SIP trunk or at least make a new dummy trunk so you can compare the settings. Sometimes template changes are made and those wouldn't update existing trunks. Also be aware that sometimes it's a local issue with the strains WFH traffic put on local/regional networks. Now most ISPs should have addressed those already this far in but some of your issues could have been related to ISP changes to deal with increased traffic. Heck today might be politically motivated if you are conspiracy theorist .

But if Flowroute continues to cause you troubles there's plenty of other 3CX supported providers out there. We are one of them and while we're not the size of Flowroute, our support is top notch and our infrastructure is solid. So if you are looking for alternatives we'd be happy to throw our hat in the ring so to speak.

Good luck!