For abandoned call when does the timing start?

[greychain]

If a customer hangs up when they are listening to the queue prompt does this count as an abandoned call.

How can I track lost calls if the customer hangs up during a digital receptionist phase of the call?

 

[VoIPTools]

If the "prompt" is the intro prompt for a queue, yes, this is an abandoned call.

 

[greychain]

Thanks