Force 3CX to Report All Calls to CRM

[blzkn]

Good day, everyone!

My question is about CRM integration and specifically about call report scenario.

I figured out that 3CX only reports calls when the caller's number is saved in 3CX's contacts. But I need all calls to be reported, even from unknown numbers. How can I force 3CX to report every call to CRM?

 

[Evolute IT]

Good day, everyone!

My question is about CRM integration and specifically about call report scenario.

I figured out that 3CX only reports calls when the caller's number is saved in 3CX's contacts. But I need all calls to be reported, even from unknown numbers. How can I force 3CX to report every call to CRM?

Enable Contact Creation. It will then have a contact for unknown numbers, meaning it will log the calls.

The 3CX needs a contact object to report the call. This is because most CRM requires the "call" object to be linked to a contact, lead or account.