Force info to be in call screening

[rlg]

Hi,

Let's assume an AI Receptionist, in a mechanic's workshop.
It discusses with the caller, asks for some info, typically a license plate, and transfers the call to a queue, ringing agents with the call context.

How to be sure the license plate will be printed into the call screening ?

I tried asking in the AI prompt to put it into the "call screening", but it does not work, sometimes the license plate is not present.

Any clue ?

Thank you very much !