Force Out of Office for a location

[Kenneth Hoyos]

Is there a easy way and setup to have a location or Group in the PBX "Turn over the phones" if that location is closed for the day or whatever the situation may be. Maybe a manger can dial code something but without forcing the whole system to Out of Office. This a unified system with multi locations / offices.

Thanks

 

[VasilisV_3CX]

Hi @Kenneth Hoyos,

This is possible if you give an extension access to the management console. You can set the rights two different ways depending on the situation. You can enable this on the extension under Rights >> Allow access to 3CX Management Console.



1) If the Admin is in the group he wishes to control, you can choose Manage extensions in group you are part of.
2) If the Admin is not in the group he wishes to control, select Manage all extensions.

From the Extensions tab, type in the name of the group in the search field. (In my example, G Group is the group and it finds all Agents I've added to G Group previously).

Select all extensions and click Status >> Do Not Disturb. By default Do Not Disturb will forward to voicemail, but this can be customized under Forwarding Rules within each Extension.



You can also set the extension to the customizable "Away" status which is covered in more detail in our Academy Training: https://www.3cx.com/3cxacademy/videos/intermediate/configuring-extensions/