Forward calls from user to Queue

[sfsolutions]

Hello amazing 3CX community,

i want to have a scenario when a user does not answer a call within 20 seconds it should be forwarded to a call queue.
But I cannot select the call queue numbers.

Any other idea how to solve this ?

Best wishes
Niels

 

[NikolasA_3CX]

Hi @sfsolutions

Navigate to System >> Options >> click the Apps tab and disable the option to hide system extension >> click save and check again.