Forward Extension to Mobile Phone

[ABerndt]

Good Afternoon - I have a user that is working from home. We cannot get the iOS app to work on her phone once she leaves the office. How can I go about forwarding all calls to her extension to her mobile phone? Thank you, in advance, for your help. We are on version 16.0.5.619 on-premise. Please let me know if I can provide any other information.

 

[Saqqara]

Please provide more info on your setup https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

does the 3cx firewalll pass ?

On the IOS 3cx app, does it show the extension Is registered

Can you make outgoing calls

 

[ABerndt]

Thank you for your response. 3CX is hosted on-premise on a Windows 10 Professional VM, ver 2004. I cannot provide any details on the iPhone itself as the user is off-site. It is newer (within the last year) and the iOS app is the latest available in the app store. User is stopping in tomorrow morning to see if I can figure it out. I was just trying to be proactive in case I cannot get the iOS app to work.

 

[Saqqara]

Have you setup port forwarding on the firewall - https://www.3cx.com/docs/manual/firewall-router-configuration/

 

[ABerndt]

Yes, that is all set up. Most users have no issue with the iOS app. The android users have better luck for some reason. If I cannot get this particular user working, I would like to just forward her extension to her mobile rather than changing a bunch of settings on her personal mobile phone.

 

[ABerndt]

The iOS app does work when on the same network as the 3CX server. Like many others, the app does not work unless it is open on the iPhone. This is an iPhone 11 with iOS version 13.5.1, and 3CX app version 16.1.1.323. At this time, we believe we have her extension forwarded to her mobile phone but she will test it outside of the network later today.