Forward to call flow apps not available

[PFS]

For our clients to be able, to connect with us, we use Sip Trunks or Sip Address. We were able to route the Sip trunk, to the ivr using “Call Flow Apps”.
In the case of sip address, we have created an extension and link a sip address. The issue is, there isn't an option in the forwarding rules, to forward the call to the ivr (“Call Flow Apps”).

Thanks

 

[YiannisH_3CX]

Hello @PFS

Please note that this is not currently available. You will need to forward the call to an IVR and from there to the Call Flow Designer app. You can leave the prompt blank and set a timeout of 2 seconds.

 

[PFS]

Hi @YiannisH_3CX

Thanks for your help. We have set a digital reception and forwarded to the call flow design app.

We encounter an issue using the flow. When we call the extension, the call flow app is heard, but when we call from sip address attached to the same extension, the call flow is no heard. From the logs, I can see that the call enters the system and is forwarded to the call flow app. As well when, we add prompt audio, to the digital reception this heard, but when forward to the call flow app the audio stops.

Do you have any suggestions?

Thanks