Solved Forward to cellphone from Yealink

[Mathias Maes]

Hello

I'm in a bit of trouble, my boss wants to forward her phone to her cellphone when she's away (and her PA isn't in her office)
I tried to use the Always Forward function on the Yealink T46S but that doesn't work at all.
When calling from another extension, it just works. When calling from an external phone (so via inbound) the call is terminated.

I searched the forums, and the Feature Key Synchronization option should fix this. But it was already disabled by our custom template.

As last resort, I tried to configure her cellphone number directly in the inbound configuration, but when I do that, I get an error that 'this number is not in use'.

What is the correct way to forward a call (sometimes, when needed)?

Thanks!

 

[AWS2P]

Perhaps just use DND feature on T46S, and in extension settings in DND status forward to mobile

 

[AWS2P]

when the boss leave office just need to press DND to change her status , this change forwarding to mobile, when come back to office just dnd off to return available status

 

[Mathias Maes]

This was indeed the way to go. I was making the process much more complicated than needed.
Thanks for your first class support, with screenshots and everything.

Big thumbs up!

 

[AWS2P]

you're welcome

 

[JohnS_3CX]

Hi Mathias,

Avoid doing it from the device, you should do it as stated above from the statuses of the extension so that the PBX can do it as intended. Glad this was resolved!