Solved Forward to mobile not working

[Nick-LOL]

When a caller dials an extension the system is prompting callers to enter a password when Ring my mobile simultaneously is selected. If that option isn't selected the call isn't being forwarded to the mobile number but transferred to extension voicemail. How can this be fixed. I'm using Flow route as sip.

 

[leejor]

The Ring my mobile option , should do just that. Something else is introducing the password request. Try changing the mobile number, to a nearby landline number, and see if the same thing happens.
Check the Activity Log to see what else, other than sending the call out to the mobile number, is happening. Outbound rules / routing issue?

 

[Nick-LOL]

The Ring my mobile option , should do just that. Something else is introducing the password request. Try changing the mobile number, to a nearby landline number, and see if the same thing happens.
Check the Activity Log to see what else, other than sending the call out to the mobile number, is happening. Outbound rules / routing issue?

I recently changed sip providers and was testing everything was working correctly. So I was testing the forwarding feature with the same mobile number that's listed to forward the calls too. The new provider has Clip No Screening Support so the call is coming from the same number. Thanks for having me change the number.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank for updating the thread with the solution.