Unsupported Forward to mobile

[leonardorebelo]

Hi

For our customer i have set up this:

2 BLF's : Away status, available status, if they are away than calls got forwarded to mobile.

That happens fine but we see on the smartphone the number of the office and not the original caller.

How can i fix this?

 

[AWS2P]

enable rebound

 

[leonardorebelo]

Yes i tested it here, but we got a IVR , they don't want a ivr

 

[VasilisV_3CX]

Hi @leonardorebelo,

There are a few factors that may affect this working, which provider are you using, are they one of our Supported Providers?

 

[leonardorebelo]

No, we use EDPNET

 

[VasilisV_3CX]

Hi @leonardorebelo,

You'd need to check if your provider accepts 302 messages from us, and if yes then maybe look at changing the Busy Status / DND status / Custom 2 status' External Calls Forwarding options to Forward to Number or Forward to Mobile and enable Use Call Deflection.

 

[leonardorebelo]

I tried it, it's not working still getting the office number

 

[VasilisV_3CX]

Hi @leonardorebelo,

Did you speak with your provider to see if they accept the 302 message?

 

[leonardorebelo]

They don't accept it

 

[VasilisV_3CX]

Okay I'd suggest speaking with your SIP Trunk provider and checking if they accept changes to the From: User Part / From: Display Name to OriginatorCallerID, if yes then change them one by one and check which will work for you. I'd speak with them and see what they'd need in order to make this work for you.