Forward to outside number

[kungmats]

Hi!
I resently set the 3CX system up and I think I got most things to work, except "Forward to outside number"
The ring group rings, but when it comes to the forward part it stops and gives an error ring tone

 

[LeonidasG_3CX]

For that you would need to enable the parameter located in:

Settings > General > Global Options > Allow forwarding to external number from Ring Groups / Queues.

 

[kungmats]

Thanks, but that checkbox is already checked

 

[LeonidasG_3CX]

If that's enabled then the error you are getting must be related to some other configurational issue.

 

[leejor]

Do you actually have a second line for the outgoing (transferred call) to use?