Forwarded calls from Ring Central, 3CX not being routed to Voice Mail.

[DaleT]

I am forwarding calls from Ring Central as I am waiting on porting. However, the calls are not being routed to Voice Mail in 3CX. If I direct dial my number I get my voice mail. Just not the forwarded calls.

Any ideas?

 

[AWS2P]

when you call from ring central; what happens? do you hear something from ring central, from PBX side?

Did you search in logs if some interresting infos are available to understand what happens?

When you say if i dial my number i get my VM, is it a number from ring central too or from your ported provider?

 

[leejor]

I am forwarding calls from Ring Central as I am waiting on porting. However, the calls are not being routed to Voice Mail in 3CX. If I direct dial my number I get my voice mail. Just not the forwarded calls.

I have to assume you are reaching a Ring Central voicemail box. First check the 3CX Activity Log to see if the forwarded cal is even reaching 3CX, or perhaps being rejected. If Ring Central can't complete the forwarded call (timeout?), then the default destination is probably going to be their voicemail.