Forwarded Extension

[mikeodo]

If extension A forwarded to extension B after 10 seconds, extension B sees that the caller from extension A has been forwarded.

But as soon as a Play Into Prompt is used via IVR or Call Queue, it no longer shows which extension was forwarded from.

 

[Evolute IT]

If extension A forwarded to extension B after 10 seconds, extension B sees that the caller from extension A has been forwarded.

But as soon as a Play Into Prompt is used via IVR or Call Queue, it no longer shows which extension was forwarded from.

Since you are using an IVR/Queue between extensions, the call-info is rewritten. IVRs forward calls their own way, so do queues. There's no way to keep the Diversion header between them.