Forwarding Calls - No Answer

[SOTASOTA]

If someone Forwards a call to me and I do not answer this is the rule:
If I do not answer calls within: 10 seconds. Forward internal calls to: End Call

However, how can I have it if someone Forwards a call to me and I do not answer, then that call returns to the person forwarding it.

The dropdown menu does not have this option.
Thanks!

 

[YiannisH_3CX]

Hi @SOTASOTA

This is not currently possible. The only available option relating to this is the "Transfer Back on Busy" option but as the option indicates, it only applies when your extension is actually busy.
This can be found under the General settings of the PBX.

 

[SOTASOTA]

Pity! But thanks nonetheless!
Maybe a future enhancement?

 

[YiannisH_3CX]

Maybe in a future update.

 

[SOTASOTA]

Hello Yiannis,
I tried setting the Forward Rule:
If I do not answer calls within: 20 seconds. Forward internal calls to: 101

However, when I try this, the system prompts me with "End destination cannot be reached. Contact you administrator..." or something like that. Ext. 101 is up and running. So I am not sure why this is not working?

 

[YiannisH_3CX]

I would have to see your configuration and support files to be able to determine why that is the case so I would recommend contacting our support department for a closer look at the issue.

 

[SOTASOTA]

Thanks!!