Forwarding calls to external numbers from digital receptionist

[mbiggs564]

Hi,

I am trying to create a phone system where when the person get's to the digital receptionist, and they press 1 for sales, it connects the call instantly to an external mobile number, how would i do this?

Thanks

 

[leejor]

You could send the call to an extension, that is then forwarded to the mobile number.
https://www.3cx.com/docs/manual/ivr-digital-receptionist/
https://www.3cx.com/community/threads/call-forwarding-to-external-number.65411/


https://www.3cx.com/community/threads/digital-receptionist-forward-call-to-external-number.48908/

 

[mbiggs564]

You could send the call to an extension, that is then forwarded to the mobile number.
https://www.3cx.com/docs/manual/ivr-digital-receptionist/
https://www.3cx.com/community/threads/call-forwarding-to-external-number.65411/


https://www.3cx.com/community/threads/digital-receptionist-forward-call-to-external-number.48908/

When setting up an exception, when it says 'Calls From Caller ID' what would be the caller id for a call from any number?

Thanks

 

[leejor]

If you don't want to screen by caller ID, don't specify a number.

 

[craigreilly]

Don't use exceptions. just set the extension to away and send all calls to mobile.

 

[mbiggs564]

Don't use exceptions. just set the extension to away and send all calls to mobile.

How would i set it away all the time? And currently when i say send calls to mobile the line just goes dead?

Thanks

 

[craigreilly]

If there is no phone attached - really do not have to do that. just send all calls to mobil right off the bat.
Or goto the extension section, click the checkbox by an extension, then click the status button at the top.

Second issue - check the call / activity logs.

 

[mbiggs564]

If there is no phone attached - really do not have to do that. just send all calls to mobil right off the bat.
Or goto the extension section, click the checkbox by an extension, then click the status button at the top.

Second issue - check the call / activity logs.

03/17/2020 9:22:32 PM - [CM303006]: There's no outbound rule for external number '017687***** defined

03/17/2020 9:22:32 PM - [Flow] Target endpoint for 017687***** can not be built!

03/17/2020 9:22:32 PM - [CM303006]: There's no outbound rule for external number '017687*****' defined

03/17/2020 9:22:32 PM - [Flow] Target endpoint for 017687***** can not be built!

it say's this, what does this mean/is the fix?

As you can tell i am new to 3cx.

Thanks

 

[craigreilly]

There's no outbound rule for external number '017687***** defined

--- Goto Outbound Rules section.
2 guesses-
1) No outbound rules setup period and no calls will go out. Create outbound rules.
2) You have outbound rules and can make calls in general - but only these "forwarding" calls are failing. If so, you need to relax the outbound rule restrictions.

 

[mbiggs564]

There's no outbound rule for external number '017687***** defined

--- Goto Outbound Rules section.
2 guesses-
1) No outbound rules setup period and no calls will go out. Create outbound rules.
2) You have outbound rules and can make calls in general - but only these "forwarding" calls are failing. If so, you need to relax the outbound rule restrictions.

How do i create outbound rules or relax the restrictions?

Thanks

 

[craigreilly]

https://www.3cx.com/blog/voip-howto/outbound-rules-a-complete-example/

 

[mbiggs564]

https://www.3cx.com/blog/voip-howto/outbound-rules-a-complete-example/

Instead of the line going dead now i get 'call transfer failed'

Thanks

 

[leejor]

Do you use an outside call, access digit? If so, then that must be included in the number you are forwarding to. Same format as if dialled, from the extension, doing the forwarding.