forwarding queues to mobile phones

[mart3cx]

Hi all,

what can i do that calls on my extension and also queue-calls will be forwarded (immediate forward or parallel ring) from my deskphone to my mobilephone. Other people are also logged into the queue at the same time.


TX
Martin

 

[AndreasA_3cx]

Hello,

Use ring sim in your extensions settings so whenever you extension rings so will your mobile phone.

Now in the case of queues i would use the ring all strategy so that as soon as a call comes in your mobile will ring and so will the other agents that are part of that queue.

 

[mart3cx]

Thank you for the answer.

But when i take this way i always have to change in the admin-console. Is there a possibility that users can do this on their own? (without changing rules in admin-console or 3cx my phone settings). Like only to change the status....


TX
M