Forwarding rules

[mikegyit]

I am trying to configure an extension to forward to a mobile number if it busy or unregistered. I created the forwarding rule, the extension is unregistered and when I attempt to call it, the call just drops. I checked the activity log and it tells me that there is no outbound rule created for the mobile number I entered in the forwarding rule. Before the v16 update, I had this working how I have it set up now. I believe.... What am I missing?

 

[mikegyit]

[CM303006]: There's no outbound rule for external number 'xxxxxxxxxx'' defined (xxxxxxxxx is the mobile number I'm attempting to forward to. I have outbound rules configured properly for regular calls. I can call that mobile number normally from the same PBX and it rings just fine. But if I call the extension when it's busy or unregistered to test to see if the forwarding rule is working, the calls drops and the activity logs throws that outbound rule error.

 

[craigreilly]

When you test this are you testing from a phone on the PBX - or calling in from the outside?
Does the xxxxxxxxxx match exactly? ie: any hyphens or +1 in there?

 

[Saqqara]

in V16 outbound rules have been locked down, where some worked in V15

You need to create an outbound rule for mobile number or adjust your rules.