Forwarding to an external Number

[david.catherall]

Hi,
I've just set up a dummy extension for a customer, this forwards calls to an external number. Tested from my mobile, IVR answers, option 2 chosen and all OK, call goes through. However, when I test this from a 3CX PBX (a completely separate system) the call is dropped. The call log (on my customers 3CX) shows '501 not implemented'. Any Ideas?
Cheers.

 

[Alphabetic]

If you skip out the IVR and set incoming to the dummy then external and test again does it work?

 

[Clément Rousseau]

instead of setting your dummy extension to forward call to external number, I suggest you to set this external number in "mobile phone" setting and select "ring my mobile phone simultaneously" in "transfer rules" extension setting.

 

[leejor]

If you call the dummy extension direct, from another extension...does forwarding work? Have you looked at the 3CX Activity Log, for any error messages?