FQDN Missing

[ljt]

This morning, several users reported being unable to use the 3CX app. When attempting to access the admin console, the FQDN is not resolving. I was able to log in to the WebUI using the system’s IP address, and the FQDN is displayed there. However, when checking the account in the 3CX portal, no FQDN is shown. I’ve never encountered this issue before, has anyone experienced this or can offer assistance?

 

[paulodagraca]

Hello ljt,

Could it be that the certificate has ended (not renewed).
Can you find any time stamp on the SSL ?
(just asking)

Paulo

 

[ljt]

Hello ljt,

Could it be that the certificate has ended (not renewed).
Can you find any time stamp on the SSL ?
(just asking)

Paulo

It is a 3cx managed FQDN. I have checked the certificate and it has not expired. When doing an nslookup it does not return a result.

 

[Charles_3CX]

The FQDN was disconnected from the subscription. The FQDN is also three digits and cannot be rebound because litigation requires it to be four digits or more.

There is only one option now: take a backup using the method outlined in the guide, excluding the FQDN and licence key.

Then redeploy to a new machine as a fresh installation using the config file method. Once installed, upload the backup to a location the system can access for restoration.

You will need to repair phones, SBCs, and apps so they can use the new FQDN.

 

[ljt]

The FQDN was disconnected from the subscription. The FQDN is also three digits and cannot be rebound because litigation requires it to be four digits or more.

There is only one option now: take a backup using the method outlined in the guide, excluding the FQDN and licence key.

Then redeploy to a new machine as a fresh installation using the config file method. Once installed, upload the backup to a location the system can access for restoration.

You will need to repair phones, SBCs, and apps so they can use the new FQDN.

the FQDN is not only 3 digits i was unable to select the correct one when posting as its not listed...

 

[Charles_3CX]

Then I suggest you please open a support ticket via your partner portal using the correct license and linking it to the system you are requesting assistance for.