Free Version - maintenance renewal

[dc-sip]

Hi there,

I have been a very happy user of the free version of 3CX for the last year and my maintenance has become due for renewal. I have been planning to purchase the renewal directly from 3CX and today have gone to do this now I have funds available.

Sadly, when I go to do this I am told 'Licence Revoked' which I do not understand. How can I go about renewing maintenance on this PBX please?

I am about to purchase a full 8SC version on a perpetual licence, but I want to operate this a separate PBX.

Advice appreciated.

dc

 

[leejor]

You would have to contact someone from 3CX (or await an answer direct from them in the forum) to see what has happened, in your particular situation. Did you go past the one year time limit before attempting the licence purchase?

 

[sip.bg]

You can simply generate new PBX Edition license (probably using another email), backup your PBX without FQDN and license and install new instance with your new license and new FQDN.

Another PBX (with commercial license) should use another FQDN.

 

[YiannisH_3CX]

Hello @dc-sip

You will need to contact our sales department so they can help you with the error you are getting.
The numbers can be found here.

 

[dc-sip]

Hi all,

Thanks so much for your considered responses, it is appreciated.

I will contact 3CX Sales for their advice. If a backup and reinstall is required, that's not so, bad although I would really like to retain my FQDN.

I did go past a year before attempting to purchase the maintenance, as my understanding was that the licence would continue to work (which it has) just without the updates.