Frequent reprovisioning of phone on cloud PBX

[retniw18]

One of the phones in my system is frequently reprovisioning (like 10 times in a 4 hour window). It seems to be functioning well, but I'm not sure what is causing this. Any help is appreciated!

 

[Alphabetic]

Are those WAN addresses yours?

The phones will periodically check in for any changes.

The severity is titled "Info" - this is all. Dont panic over this.

 

[DimitrisL_3CX]

Hello @retniw18,

If you navigate to Admin > Phones > Options you will find the IP Phone Directory Update.
Is this according to what you see in the Event log?

 

[retniw18]

Yes, the update interval says it should update every 6 hours, but in the event log, it is sending the provisioning file much more frequently. For example, today at 6:41, 6:56, 9:46, again at 9:46, 9:53, 9:59, 10:04, 10:12, and 10:28. It's successful each time, but I don't know what would be triggering this or if I should be concerned.

 

[paulodagraca]

Hello,

The provisioning is always requested by the phone, so if the provisioning is downloaded from the 3CX its the phone requestioning the provisioning.
But check the IP in the log to make sure it is the correct phone downloading this file.
If this is the phone downloading than the provisioning file could be wrong..... don't think this is your case, as there are multiple ip phones of the same type, and not all are doing the same download interval.
Then it can only be the phone itself.
Check firmware, try to downgrade/upgrade firmware to ensure it is reloaded.
Check the patch cable, POE port or power adaptor.
You may also check the DHCP of the phone working correctly, or the DNS.
Make sure the NTP is working as time and SSL work together.
Any of this above can be the root cause.

Paulo

 

[KyriacosS_3CX]

Hi @retniw18 ,

Can you let us know the exact brand & model, and how many entries are in your PBX phonebook(s)?