Freshsales and 3CX integration

[Jose Lara]

I did the integration of 3CX and Freshsales, it worked for a few days, then it no longer lifts the pop-up window and it does not create the leads and it consults me with the CRM clients.

I do the connection test and it works fine.

do the configuration again and I continue with the problem.

any recommendation of what else to check?

 

[ybello]

I have the same problem too. The connection tests work, the Name Query also works for exisiting contacts. But the Popup/contact URL doesnt show. Would appreciate some insight here please. Is it a bug?

 

[N_G]

You can check with Freshsales if they changed their API. Possibly

 

[edossantos]

In order to troubleshoot this, please enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then make a test call and check the 3cxSystemService.log file, which you can download from the 3CX Console > Dashboard > Activity Log > Logs button > Instance folder. In that file you will see all the interactions between 3CX and Freshsales, so any error will be visible there.

The API has not changed and is still working, I have been doing tests yesterday with Freshsales and everything works fine, so please check the log.