I have an office that M-Thur they are 8am-5pm normal setup. However Friday they're only open 8-12, and from 12-5 they want to use the cellphone app shared between 2 staff members to take calls after hours.
How can I automate this so that when 12-5 on Friday comes, it will just auto switch over to these users, and all the user has to do is set themselves away or available in order to receive the call?
I figure I can put them in a ring group together but I don't know how to get the phone system to auto switch over during this time to that ring group and then after 5 switch back to the normal "we're closed" hours.
I'm thinking I may have to go the route of setting up a dummy extension that auto switches and just set the available to go to normal aa, the away to go to the on call call group, and the dnd to the closed office aa. Let me know if this is the best route to take.
Thanks.
How can I automate this so that when 12-5 on Friday comes, it will just auto switch over to these users, and all the user has to do is set themselves away or available in order to receive the call?
I figure I can put them in a ring group together but I don't know how to get the phone system to auto switch over during this time to that ring group and then after 5 switch back to the normal "we're closed" hours.
I'm thinking I may have to go the route of setting up a dummy extension that auto switches and just set the available to go to normal aa, the away to go to the on call call group, and the dnd to the closed office aa. Let me know if this is the best route to take.
Thanks.
Last edited:
