From : Display Name - Caller name + custom string

[Vahur]

Hello

Is there any way to add From: Display Name Caller name with custom text for outgoing calls? Examp: "John Snow" (from:display name) + "MyCompany" (from Custom Field). At the moment there are option Custom Field, but then only one name for all outgoing calls are given, "MyCompany" at the moment and the real caller wil be unknown. As service comany we are oftenly call to our customers and would be nice, if customer see, who and from are calling. At the moment I was able to solve it adding that string to the extension name, but that is little bit silly solution.

 

[leejor]

As far as I'm aware, you get to send a name from one field, you can't add fields together to create a longer name, as you can with incoming caller ID + queue/ring group/DID names.

 

[YiannisH_3CX]

Hello @Vahur

Each SIP field can have a value you can send. So you could send your company name in the "From: Display Name" and the extension name in the "From:User Part" but cannot have 2 values in one SIP field. Or you could use a different SIP field to do so. The problem is which SIP field your provider is using to read the name from. Providers usually read the Callers Name from a specific SIP field and ignore all other information. There is also the issue of the destination provider. The number you are calling may belong to a different provider so your provider will need to forward the call to a different provider that might also read the caller name from a different SIP field.