Solved FTP Backup Failing

[Tim H]

Running 15.5 on Debian Linux.

Trying to setup an automatic back to an FTP site.

FTP is setup and tested. When I am logged into the portal the backup works fine when I manually trigger it. I set the schedule and look for the successful notification. However, it fails nightly with this error...

******************************************************************************************************************************
3CX Phone System tried to backup but failed due to the following reason(s):
System.Net.FtpClient.FtpCommandException: /3CXScheduledBackup.zip.tmp: Permission denied.
at System.Net.FtpClient.FtpClient.Rename(String path, String dest)
at _3cxBackupRestoreImpl.Filesystem.FTP.FtpFilesystem.Move(String filename1, String filename2)
at BackupRestoreSchedule.BackupJob.Execute(IJobExecutionContext context)
******************************************************************************************************************************

I am assuming it is a permissions issue but have no idea how to fix.

Any help is appreciated.

 

[IoannisM_3CX]

Hello Tim H,

This specific error message is highly possible to be on server site. Most of the time this message appears when there is a problem with the ftp server configuration or ftp user's rights configuration. The name of the scheduled backup file is always the same,so if you already have a backup file inside your server and as a user you don't have permission to overwrite then the server gives you a permission denied error. A good start would be to check of what permission rights do you have over the server.

 

[Tim H]

I had set the FTP account permissions to include everything except full. Added full and it worked.

 

[IoannisM_3CX]

Hello Tim H,

Thank you for coming back, supplying with or confirming given solutions helps the 3CX community.