Funky call routing

[RDWild]

Call log attached. Inbound call... hit ring group (820).. no one available...forwarded to secondary ring group (818)... picked up by user 201... he sends it to ring group 816 - which is supposed to ring for 25 seconds then send the call to a digital receptionist... as you can see in the log, it rang for 9 seconds and sent it a user's voicemail box. What went wrong here?

3CX Pro hosted by 3CX.

 

[paulodagraca]

Hello RDWild,

Is extension 200 member of the 816 ringgroup ?

Paulo

 

[RDWild]

No, and we have not been able to reproduce this since it happened.