Generic SIP Trunk V20

[Alex Aubert]

Hi,

I got an Issues with incoming call only showing the number ; I did test with a supported provider and the name did pass ... but with generic I only see number ... the provider says he is passing the info but I dont see it on my side.

On the Trunk with Voxtelsys
12/19/2024 10:19:04 AM Rhesus Inc. (+18197582220) Aubert, Alex (100) Unanswered 00:00:08 00:00:00 0,00 Terminated by Rhesus Inc. (+18197582220)


With the Generic Trunk
19/12/2024 10:21:40 8197582220 ADMIN RHÉSUS (100) Unanswered 00:00:05 00:00:00 0,00 Terminated by 8197582220

Is there an option I could change to get the name as well.

Thanks

 

[N_G]

You need the template to be adjusted for this provider, so you should ask them to do this and create a template for you to run 3CX with their service..... And make sure they will do the testing and support

 

[Alex Aubert]

Thanks, I did import the new template and its work now the issue was here in the generic template:

</codecs>
<field name="Source" custom="" parameter="ContactHost">$GWHostPort</field>
<field name="ParameterIn" custom="" parameter="ToUserPart">$CalledNum</field>
<field name="ParameterIn" custom="" parameter="FromUserPart">$CallerName</field>

changed for:

<field name="ParameterIn" custom="" parameter="FromDisplayName">$CallerName</field>

 

[N_G]

Well, maybe you can say what the provider name is so other people using the provider can make same change. Ensure you use a provider that is going to support you with using it with 3CX.

 

[Alex Aubert]

Its Sogetel we are in Quebec, Canada