Get name of available extensions from queue

[Guidm]

Hello.

I have a doubt if it is possible to do it in CFD. I would like to know if it is possible to obtain the name of the extension that is available in the queue before passing the call.

 

[Evolute IT]

Might be possible using a combination of the GetQueueExtensions (the ExtensionList property) and the GetExtensionStatus.IsInCall. Filter the first list by the second one and you'll get a somewhat precise list of available agents.

However, if you have more than 1, there's no way to determine which one will get the call after the CFD sends it to the queue. You'd need to send the caller directly to the agent's extension that you chose from the filtered list.

 

[Guidm]

For me, it's returning only this: System.Collections.Generic.List1[TCX.Configuration.Extension]`.

 

[Evolute IT]

For me, it's returning only this: System.Collections.Generic.List1[TCX.Configuration.Extension]`.

Because it's an object List<Extension> which you need to use in a C# script, along with the second component info, to then filter out that list. Google "c# collections list iterate" and you'll get somewhere. GPT can also help you.