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We have an office with two receptionists (they have their own desks, no "Hot Desking" required). But usually only one works at a time. Only on...
After upgrading to V15.5 SP3 it appears the call queues are no longer aware of each other. There are 2 big issues that are occurring since...
Please modify queue & manager view in app to show when a queue agent is on a non-queue call.
Right now, if a queue agent is logged in, and has...
I would like to see the accept muliple calls also for ringgroup /queue on the extension.
Now it only works for direct dial in numbers.