queues

  1. ArneDery

    Queue Call History for Regular Queue Members

    I would like to suggest adding a queue call history view to the 3CX Queue Manager Panel. Currently, a regular queue user can see their own call history, but not the complete history of calls handled by the queue. To see that information, users need access to reporting functionality. For many...
    • ArneDery
    • Thread
    • history panel queue history queues windows client
    • Replies: 0
    • Forum: Web Client

  2. Looking for the old queue agent management page (used to re-add auto-logged-out agents)

    Hi everyone, A few years back (roughly 3+ years ago) we had a small automation script that clicked through a page in the 3CX admin console to re-add agents to their call queues whenever they got automatically logged out of the queue on their own. I'm now trying to find that same page/feature...

  3. Mass add user to queues

    Hi, We have a customer with over 300 queues. When a new starter joins, we have to manually add them to each queue which is just a nightmare. I've attempted to write a call flow app with the idea that it executes c# code to add the user into every queue. Has anyone had some luck with this?
  4. Brandan Hermo

    RECOVER INBOUND RULES, QUEUES and IVRs sections

    Hi The new way of approaching the routing of incoming calls assigned to the DDI's in the call destinations (IVR's, QUEUES, ...) is useful in some scenarios. But I think it would be an important improvement to recover the INBOUND RULES since from a design point of view, especially in complex...

  5. Logging out from queues by one click

    Hi, we want to log out each other from all queues in webclient by just one click in Team view, here: And ther here: Is this possible to make?

  6. Logging out from queues from Webclient

    Hi, some time ago we realized that one feature is missing. We can't log out each other from all queues in webclient in Team view, here: By clicking "Q" Are you planing to bring back this feature?

  7. Get name of available extensions from queue

    Hello. I have a doubt if it is possible to do it in CFD. I would like to know if it is possible to obtain the name of the extension that is available in the queue before passing the call.

  8. Unsupported Login / LogOut of specific Queues on Android App

    Currently when you login and logout of Queues in the App, it is a global setting and you are not able to see which specific queue, you are logging in and out of. Ideally when you login, it should bring up a tick list and you can chose if you are logging in or out all queues or specific queues...
    • mainport
    • Thread
    • android queues
    • Replies: 11
    • Forum: Android

  9. 3CX Reporting add extension number of queues as a column

    Hi, Can the extension number of a queue also be added to this list? Current screenshot is from the Queue Performance Overview. Idea is from this thread: https://www.3cx.com/community/threads/3cx-reporting-doesnt-show-extension-number-of-queues.87130/#post-411616

  10. Solved 3CX Reporting doesn't show extension number of queues

    Hi, Is it possible that the reporting page can also show the extension number of the queue's?

  11. Polling strategy

    Hello, I want to create a polling strategy where first Agent A is called then Agent A and B after that Agent A, B and C and so on. What is the best possibility to do this? Would be nice if there will be a option to do this. Best regards, Jim

  12. Ring Groups and Queues in Company Directory

    We are running version 18.0 1880. This is a new installation for us and I have only completed the basic training so far. My question is, In Settings - Apps- Options, there is a GeneRAL options section with checkboxes for: - Allow Chat - Hide System Extensions (IVR, RingGroup, Queues and FAX)...
  13. MidiTélécom

    Option for Queues with SBR to skip to the skill group if agents not respond

    Hi everyone, Today if we use a queue with Skill Based Routing, if there is an agent available in the skill group, the ring will still be in the same skill group and never goes to the upper level. That will be great if we can tick an option to make possible the fact of the ring get to another...
    • MidiTélécom
    • Thread
    • agents next skill group queues sbr sbr queue skill group skip skipping timeout
    • Replies: 0
    • Forum: Server

  14. Auto Dialer reformating caller id when transfer to the agent queue

    Hi there, I am wondering if there is a way to change the caller ID when a dialer transfer the call to the agent's Queue example: Dialer Call 0012334375179 when it transfers the call to the Queue it will pass 0012334375179 can it be changed to 12334375179?, I did a lot of testing with the...
  15. MidiTélécom

    Not play "Music on Hold" when "Intro Prompt" plays in Queues

    Hi everyone, The fact is when you want to add an "Intro prompt" in queues, you get into the problem that "Music on Hold" is always playing in the background of the "intro prompt" even if you check the tick: "Play full intro prompt before calling agents." (and make, for me, to be honest this...
    • MidiTélécom
    • Thread
    • intro intro prompt queue intro and music on hold queues
    • Replies: 3
    • Forum: Server

  16. Misleading/confusing call stats in reports

    Hi folks, I've been trying to put together some reports for management on the performance of our helpdesk call answer rates, and came across something strange. The "Queue Answered / Unanswered Calls" graph flagged one day as having 45 unanswered calls vs 40 answered. On drilling down to the...
  17. aschaasberg

    How to Change 3CX Wallboard

    Hello! I figured I would post this information and save someone the trouble of researching. As you know, 3CX offers a call-center environment which is great! The wallboard shows current stats and has the option to customize the message in the upper right corner of the wallboard. Instead...

  18. Queues and extensions

    Hi We have had a problem for a while now that we cant get around so Im hoping for some tips. We are running version 15.5.15502.6 The issue is that randomly extensions logged in to a queue stops ringing and the only solution is to log the extension out and then remove them from all queues and...

  19. Delete Call Queues from Standard License

    Call queues are no longer available in the Standard License, which is okay for me because Ring Groups meet my needs. The problem is that I had call queues setup prior to the automatic upgrade to v16. I would like to delete these queues but I don't want to upgrade to the pro version just to...

  20. Solved Queues are missing

    Hi, I just updated to the last version of 3CX (16.0.1581). I am using it under the license 'Standard Anual' and after updating last weekend the option for queues has disappeared. Is it due to my license or is there a way to bring it back? In short, what I need is to put on hold the...
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