Getting a @ in the screen of my yealink.

[Pink_doggo]

Hello,

I have come across a problem. When I get incoming calls, all I see as a caller ID is @.
What I know is that the calls are coming from an asterisk. Has anyone ever seen this issue before?

 

[JorisR_3CX]

Hi,

You can check that the inbound parameters of your SIP trunk are correct (created a fake "new" trunk with this provider to check the default setting) .
If it is correct, You should make a wireshark capture of an inbound call to verify that your provider is sending you a callerID or not. If not you should then proceed to contact them to see if anything can be done on their side.

 

[Pink_doggo]

Hi,

You can check that the inbound parameters of your SIP trunk are correct (created a fake "new" trunk with this provider to check the default setting) .
If it is correct, You should make a wireshark capture of an inbound call to verify that your provider is sending you a callerID or not. If not you should then proceed to contact them to see if anything can be done on their side.

Hello JorisR_3CX,

Thanks for repyling. The weird thing is i dont use asterisk. Could this be a problem from the one that us using the astrisk.

 

[JorisR_3CX]

It probably could but first you need to check what we receive. If we don't get the caller ID , you need to check with your provider what they get to see if the issue is on their side or on the caller side.