Getting incoming calls to work

[ernieb]

Hi There,

I have checked the FAQ and setup guides, my VOIP provider is sending the correct [email protected] , the number matches the number set
in the 3CX server settings. All looks good, but I get an error message as follows.

[CM010001] Line configuration does not allow identification of the source of this call. Check Advanced Options for Gateways and Providers and match a field to a correct value from the following: Contact IP: '203.83.208.107'; From: '043832xxxx'; To: '8888xxxx'; Rline: '8888xxxx'; Contact: '043832xxxx'

I just started to use the version - 3CX Phone System Version3.1.2434.0
Can anybody suggest something to try.

Cheers,

Ernie

 

[miraportuga]

Go into your line configuration, the line you're using to call of course, and under "Other Options" choose "Use IP in Contacts bla bla bla" and under that put 203.83.208.107´
Ok, and then tell me if it works

Cheers

 

[ernieb]

Thanks , That worked ! !