Getting tech support without a reseller?

[Bvalaski]

Hey folks, I've purchased a tech support incident for a new client running the 3CX phone system that we have begun supporting. I can't assign the license for the system to the new ticket without being a re-seller. The error I get is "The license key is not assigned to your account or is invalid. Assign this key to your account in order to proceed." What kind of chicken-and-egg stupidity is this?

Bill

 

[cobaltit]

So I've never purchased a support ticket but before the pay per ticket setup the support had to be purchased under the same email address as the license. This may have been explained somewhere prior to purchase.

 

[Bvalaski]

OK, that's just dumb. I'll have to figure out who on the client's team received the license - again, another shortfall since the license shows up in the system, but not the "owner". Ugh!

Bill

 

[Evolute IT]

OK, that's just dumb. I'll have to figure out who on the client's team received the license - again, another shortfall since the license shows up in the system, but not the "owner". Ugh!

Bill

It should show the owner info in the License settings. Mine does.